FAQ
Frequently asked questions
Got a question? We are here to answer!
When will my order be ready?
From the day your order is confirmed, it will take anywhere between 1-2 weeks to create the cardigan especially for you.
How do i wash my cardigan?
It is best to use professional dry cleaners and/or use spot cleaning ASAP, if you have any small stains on your knitwear piece. To spot clean, wet a cloth with water and gently pat the area. Gently squeeze the water without rubbing. Please do not wash in a washingor drying machine.
How do i store my cardigan?
Folding your knitwear piece into a drawer or box is always the safest storage option.
Why is my cardiagan piling?
Please be informed that taking care of this chunky knitwear piece involves careful consideration. It is normal to have piling (small lints) on the outside and inside of your garment.This is because we use the high quality merino wool. The thicker the knitwear piece, the more likely it is to pill.